Category Archives: Statements

Covid-19 Statement

At Pivotel, the safety and security of our customers, partners and employees is always our top priority. With the spread of the new coronavirus, COVID-19, we wanted to assure you that we are closely monitoring the situation and ensuring that we are prepared should it further escalate.

State of Readiness

As an Australian organisation with a global presence, we are closely following information and guidelines from the Australian Government, The Australian Department of Health and the World Health Organisation. We understand that as a telecommunications carrier and mobile satellite services provider, many of our customers and partners rely on our services for critical communication services. We take this responsibility very seriously and as a result continue to review our Business Continuity Plan (BCP), so that we are ready to act should the need arise.

Testing Your Satellite Devices

If you do rely on satellite services day-to-day, or want to ensure that your device is ready to go should you need it, check that your batteries are fully charged, hold charge and that the device is connected and operational. If you have a satellite phone you can call our free test number (+61 406 32 TEST)* so you know that your device is connected and working correctly. If you have any questions please call our Customer Care team on 0508 882 448, or contact your Account Manager.

*Note: Calls to 0406 32 TEST are billed at the standard satellite call to mobile rates on Iridium Classic Casual, Globalstar Casual, Thuraya Casual and Inmarsat IsatHub Casual Plans.

Stock Availability

We are continuing to liaise with our suppliers to ensure any unforeseen supply issues are identified and mitigated well in advance. To date there have been no indications of any foreseen impact to our supply chain. Pivotel already holds one of the largest inventories of satellite equipment across our offices in Australia, New Zealand the Americas. We understand that things can change quickly and as a result are regularly reviewing our inventory levels with a view to hold an increased level of key, higher volume items to ensure we can meet demand should there be any supply interruptions.

Daily Operations

Currently all of our offices remain open and fully operational. As our employees are spread across multiple locations all over the country, Pivotel has prepared for employees to operate in a virtual environment, if required they will work remotely to ensure that customer care, sales and service activations will continue to operate effectively and uninterrupted.

Network Operations

The Pivotel Network is a highly automated system that spans the globe with multiple redundant interconnects and systems. It is specifically designed for redundancy and maximum reliability, meaning we do not anticipate disruption to any of the services we provide.

Health & Safety

All employees have been advised to follow a internal safety protocol and sanitise all surfaces in order to minimise the spread of any disease.

We approach this fast-changing situation with an abundance of caution, and a readiness to adjust as necessary.

We value our long-standing relationships, please be assured that we are committed to doing all we can to ensure the safety and well-being of our customers, partners and employees, and the ongoing operations of the services you rely on.

If you have any questions, please contact the Pivotel Customer Care team on 0508 882 448.