General Questions

Tracking

How often will my device send its position?
It will transmit its location every 10min when powered and away from its home port. When within 250m of the home port, the device will only transmit once every 24 hours.
A RockFLEET that is not externally powered will only transmit once every 24 hours.

How can I check if my device is working?
You can check the last known location of your device in the Tracertrak Portal. The Tracertrak Portal can also be used to review your devices historical locations over the last 3 months.

Home Port

How do I set my Home Port?
This is a feature that will be available in a future release of Tracertrak. Instruction on how to set the Home Port of a device will be provided when this feature becomes available.

Why should I set my Home Port?
Using a Home Port will help extend the battery life of your device, ensuring the device is not transmitting unnecessarily.

Waterproof

Are the RockFLEET and RockSTAR waterproof?
Yes, both the RockSTAR and RockFLEET are waterproof.
The RockSTAR is IP67 rated, sealed against dust and protected against water ingress and rated to immersion of up to 1m.
The RockFLEET is IP68 rated, sealed against dust and protected against water ingress and rated to immersion of up to 3m.

Texting

Is it possible to send text messages through the RockFLEET or RockSTAR?
No, at the moment this is not possible. Future versions of the Tracertrak portal may enable this functionality.

Suspension

How long can I suspend my device?
Both the RockFLEET and RockSTAR can be suspended for a maximum of 6 months over the course of a 12 month period.

What does it cost to suspend my device?
It does not cost anything to suspend or unsuspend a RockFLEET or RockSTAR.
When suspended, a suspended subscription fee of NZ$10 + GST / month applies.

RockFLEET Questions

Battery

Can I operate the RockFLEET off the internal battery?
No. Your RockFLEET will only transmit once every 24 hours when running off its internal battery. Your RockFLEET needs to be externally powered in order to transmit at 10min intervals and be compliant with NZ MPI regulation.

How much power does the RockFLEET consume?
The RockFLEET has a maximum current draw of 500mA, typically though, the average hourly current draw is much less than 500mA as the device will be idle for most of the time.

Mounting

What mounting options are available for the RockFLEET?
The RockFLEET is packaged with a Deck Mount. An optional Rail Mount (Rokk Mount) is available. Refer to the RockFLEET brochure for details.

RockSTAR Questions

Battery

How do I know when the battery is low?
The RockSTAR displays the remaining battery percentage in the top right corner of the screen. When the RockSTAR battery reaches 3% or less, the RockSTAR will deactivate itself to prevent damage to the battery. Currently, there is no low battery alarm in Tracertrak for the RockSTAR, however, this may be added in a future release of Tracertrak.

How long does the RockSTAR last on a full charge?
The operating time of a RockSTAR will vary depending on the conditions of usage including how often the device transmits its location and how often the screen is turned on. The RockSTAR will operate for more than a week on a full charge transmitting at 10min intervals, as long as it has visibility to the sky. When the RockSTAR does not have visibility to the sky, it will deplete the battery faster in an attempt to resolve a GPS position. It is recommended to charge your RockSTAR regularly and deactivate your RockSTAR when not in use to ensure the batteries are always well charged and ready for use.

Is there a Low Battery Alarm?
No. At the moment the battery status on the RockSTAR panel is the best indicator of the battery status. Future versions of Tracertrak may support a Low Battery alarm option that can be configured for individual RockSTAR devices.

Mounting

What mounting options are available for the RockSTAR?
Pivotel does not offer any mounting options for the RockSTAR.

Alarms

What does the alarm button on the front of the RockSTAR do?
The Alarm button on the RockSTAR is not enabled and currently does not do anything. Future versions of the Tracertrak portal may enable this functionality.